Customer is the core element of day to day business. Excellent customer service is one of the key factors to retain the customers and support good relationships with customers.
Connaq Service Center Automation (SCA) is a comprehensive tool for your business to manage satisfactory customers’ experience effectively for areas such as customers’ request and concern, customers account information, service contract, warranty details and service rating by customers. To prioritize customer needs indirectly help to drive sales revenue exponentially. SCA integrates seamlessly with all other Web Application modules and helps to improve customer’s satisfaction with effective costs.
EFFECTIVE AFTER SALES SERVICE TOOL
Besides, Connaq SCA come with complete After Sales Service Tool to further improve customer satisfaction. Customers from different location are able to login remotely to perform complaints and suggestions.
Benefits in SCA :
- Real time submission of customer’s request or issue enable prompt response and for better customer retention.
- Able to generate more sales and repeat sales order that help in revenue growth.
- Better understanding on your customer’s business nature with all kinds of available information that enable accurate response or support your customers.
- Keep proper record of necessary information such as customer’s request, issues and warranties details to ensure utmost attention been given to customer.
- Support real time data directly to your customer service database.
Online Service Submission
Connaq SCA also allow customers to submit request/ queries /feedback online . This allow support department to provide response to customers simultaneously.
Knowledge Base Management
With Connaq CRM – SCA also cater for FAQ system that able to deal with customers in more efficient manner with all kinds of prepared FAQ .
These FAQ entries mainly help in :
These FAQ entries are useful in several ways such as:
Link with Inventory Module
The link between inventory module and sales force automation enable retrieving the product information easily whenever it is required.
Connaq CRM keep track of the warranty information of the products and validity . This information is require to ensure no hiccups during servicing and replacing take place.
Enhance Communication within Technical Team
Connaq CRM – SCA enables frontline support staff to communicate effectively with technical department for outstanding tasks. This enhances the internal operational flow whereby the entire tasks assigned to the technical department are sorted accordingly.